HEIC Attachment Preview (Support - paid).Moreover, no additional work is needed to maintain RightPage. RightPage automatically stays up-to-date with your knowledge base articles and ticket history. Direct links to the most relevant articles in your knowledge base and past tickets are provided alongside every draft response.

With one click well-formatted answers are instantly drafted based on ticket context, articles in your knowledge base, and optionally your ticket history. RightPage is a powerful agent assistant tool designed to help agents resolve tickets with accuracy, quality, and speed. Additionally, Zendesk forms with custom fields and drop down lists can be supported from the Slack side. Messages from internal or external customers will re-open the ticket status. You can synchronize Slack conversations so any comment or message posted in Zendesk will update the Slack conversation, and vice versa. Worknet helps companies support their internal and external customers natively inside Slack. See our What's New for an overview of what was released in the last month.

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